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At REAL SKILLGAMES LLP, we have committed to maintain the privacy of individuals by protecting personal information or data using all reasonable ways in compliance with applicable laws, and considers the same significant for its philosophy and values.

Application

This privacy policy or statement is effective from 1st March, 2022 which may be amended time to time.

This privacy policy or statement is applicable on all the services rendered through, including but not limited to, its website, application, and software by REAL SKILLGAMES LLP, its subsidiaries and affiliated firms (hereinafter collectively referred to as “REAL SKILLGAMES LLP”, “we”, “our” and “us”) to our Customers, for processing of personal information.

This privacy policy also applies to our internal administration purposes.

This privacy policy shall not be applicable on the services and websites for which separate privacy policy or statement has been prescribed to fulfill specific purposes.

This privacy policy shall also not be applicable on the third party websites, applications and software those are linked with our website, application or software, or in which you share your information related to or generated through our website, application or software. We are not responsible for the privacy practices adhered by, and content of, such third party websites, applications and software. Your use of such third party websites, applications and software shall be subject to privacy policy or statement provided on those third party websites, applications and software.

Definitions

Unless the context otherwise requires, the expressions used in the privacy policy or statement have the meanings as defined Annexure - A.

Consent

By availing our services, including without limitation accessing our website, installing our application or software, providing or submitting your personal information including sensitive personal information to us at the time of registration with our website, application or software or thereafter, using our application or software, playing games, you hereby grant your express consent, with free will, with the provisions of this privacy policy or statement. You can withdraw your consent by deleting your account from our application at any time or by not accessing our website; resultantly you may no longer avail our services.

Information we collect

We collect or receive personal information including sensitive personal information from the following ways to provide you our services:

Information that you give us:you, acting in multiple roles and at your sole discretion, may share with us your personal information that may also include sensitive personal information. Some of information is required to avail the services from us. Without having such required information, we cannot provide the services. To ease the identification of required information, we clearly notify you in writing or through verbal communication. Other information is optional and you may decide at your sole discretion whether to provide us such optional information or not. Your decision for not providing optional information will not impact in availing the basic services. However, this may impact in availing any enhanced, premium or personalized services.
You, being a customer of REAL SKILLGAMES LLP,may share your personal information and sensitive personal information that may include, but not limited to, your mobile number and email address for registration and communication with you, your identification & residential information (e.g. name, gender, date of birth, age, address, location, photograph, any government recognized identity and address proof (PAN, Aadhaar Card, Voter ID, or Passport) etc.) for adhering to governing laws in force and rendering you personalized services, financial information (e.g. your bank account number, bank name and its IFS Code, UPI ID etc.) when you subscribe our services, make purchases in our application and withdraw money remained in your account with us, login credentials (e.g. login ID and password), and any other information related to such information, with us for receiving our services.
You, being a website visitor,may choose to provide your personal information to us by filling forms on our websites; for example, If you are interested to know about our company and its services or you need any technical support in order avail our services, you may enquire from us in the form available on the website by filling your name, email address, mobile number and other personal information, so that we can contact you for answering your queries or de-briefing about the services etc.
You, being an employee of REAL SKILLGAMES LLP,share your personal and sensitive personal information with us when you join the organization and several times during the employment. Such information may include, but not limited to, your name, email, phone number, education, previous employments, financial information, medical history and information, civil and criminal background, emergency contacts and dependents details. We require such information for staff administration and adherence to applicable employment laws and regulations.
Before employment, we also receive the personal information from the potential candidates who are looking for employment opportunity within ekanta. You, being such potential candidatevoluntary share your personal information in your resume, curriculum vitae, or any other form and during interview.

Information that others give us:We may receive personal information from others, as follows:

Our business partners, suppliers and vendors: To provide our customers with the best services, we have developed relationships with various business partners, suppliers and vendors who may share information related to you. Such as you make payments for subscription and purchasing in our application, our billing and distribution partner shares information related to such transactions.
When you decide to connect your account in our application with your social networking media accounts like Google, Facebook etc., we may receive certain information about you from them.
In some other instances, such business partners, suppliers and vendors may share the personal information of individuals with us. We ensure that they are adequately authorized to share personal information with us. We process such information under the obligations of a data processor.

Information that we collect:When you avail our services, we automatically collect information or data about you based on your activities in our application which includes, but not limited to, your account activity, game performance and statistics, teams and partners in game, subscription, purchases and withdrawal details, transaction history and statements, your IP address, geo-location, and device information like IMEI, MAC address, device name, model, manufacturer, operating system etc., your browsing information and network service providers details.

Using web analytics techniques like cookies, web beacons etc., we collect information related to your usage of our websites that may inclusively comprise of your IP address, browser type or version, access time, pages viewed and other information. You can set your browser in most instances to notify you before you receive a cookie, giving you the chance to decide whether to accept it or not. You can also generally set your browser to turn off cookies.

We may receive personal information those have been collected by our subsidiary, affiliated, acquired and/or merged firm from you. With adequate due diligence, we ensure that such companies have lawfully collected personal information, and are authorized to transfer such information with us.

Information that we create:There may some instances those lead us to create personal information about you. For example, when you register yourself for availing our services, we create and allocate a unique User ID to you so that we can identify you distinctively among our all customers. When you play games in our application, we create statistics based on your performance, activities in games, tournament participated and game played. We also create statements based on your transactions related subscription, purchases and withdrawals.

For internal administration, we provide our employees with unique identification, email IDs, phone numbers; we generate their salary information, appraisal information and ratings; we record surveillance video and so on.

Use of information that we collect

We collect and use your personal information and sensitive personal information to render our services to you which include without limitation to provide best gaming services with or without personalized content or experiences, managing your subscription, monitoring your usage of our application for learning your preferences in order to provide you personalized services, offering you for testing of games, event, contest or tournament management, support services, seeking feedback, information security and privacy management, adherence to applicable laws, rules, regulations, and industry standards and frameworks; to respond to communications received from you; to operate and improve our websites and services; to promote our services; and to implement the purpose for which you provided the personal information including fulfilling requests, processing transactions, evaluating candidates for employment and, in the case of employees and contractors, supporting its workforce and business operations.

In addition, we may use personal data to send you informational mailings related to our services, newsletters or surveys, and may share your information with our professional partners so that they may send you information about the services; provided, you may „opt out' of receiving such informational mailings, newsletters or surveys by following the steps described in the applicable informational mailings, newsletters or surveys. Certain online transactions may involve you calling us or us calling you. They may also involve online chats. Please be aware that it is our general practice to monitor and in some cases record such interactions for staff training or quality assurance purposes or to retain evidence of a particular transaction or interaction.

Certain social computing tools made available by us enable online sharing and collaboration among members who have registered to use them (e.g., social media platforms, forums, wikis, blogs etc.). Registration information that is not automatically made available to other participants as part of your profile will be subject to and protected in accordance with this Privacy Policy or Statement. Any other content you post, such as pictures, information, opinions, or any other type of personal information that you make available to other participants on these social platforms, is not subject to this Privacy Policy or Statement. Rather, such content is subject to the Terms of Use of those platforms. Note, the content you post on any such social computing platforms may be made broadly available to others inside and outside of ekanta.

Information we retain

We retain your information including personal information and sensitive personal information as long as you avail our services, and thereafter, for a retention period as required under any applicable law in force. In case of any dispute or court case, we retain your information until such dispute or court case is disposed of, and thereafter, till the retention period for records related to such dispute or court case does not expire.

Information we share

Except as described in this Privacy Policy or Statement, we do not disclose your personal information and sensitive personal information outside of REAL SKILLGAMES LLP without your consent.

We occasionally hire other firms to provide limited services on our behalf. Those service providers will be permitted to obtain only the personal information they need to deliver the service. Moreover, they are required to maintain the confidentiality of the information and are prohibited from using it for any other purpose than for delivering the service to us in accordance with our instructions and policies.

We may disclose information about you, including the content of your communications, in order to: (a) comply with the law or respond to lawful requests or legal process; (b) protect the rights or property of REAL SKILLGAMES LLP or you, including the enforcement of our agreements or policies governing your use of the services; or (c) protect the personal safety of our employees, customers or the public. We may also disclose your information as part of a corporate transaction such as a merger or sale of assets; provided, it is our practice to seek appropriate protection for information in these types of transactions.

Accessing and updating your personal information

In certain cases, you may have the ability to view or edit your personal information in our application. In the event your information is not accessible in our application, and you wish to obtain a copy of particular information you provided to us, or if you become aware the information is incorrect and you would like us to correct it, please contact us on address or communication medium given in this Privacy Policy or Statement under Privacy questions head.

It shall be your duty to keep your information up to date. Additionally, you represent and warrant that all information you provide us is true and correct, and relate to you only.

Information security

We are committed to preserve the privacy and security of your information. We achieve this commitment by implementing reasonable security practices and procedures against unauthorized access, use, alteration, disclosure and destruction. We have a comprehensive information security management program and policies that contains reasonable administrative, technical, operational and physical security controls measures. For example, we restrict access to your personal information to authorized person only who need such information for authorized processing and is subject to strict non-disclosure and confidentiality obligations; we, where necessary, encrypt your personal information; we review our privacy practices and security measures on regular basis. We also obligate our professional partners, suppliers and vendors contractually to adhere to the same level of protection as we follow under applicable laws.

Privacy concern and queries

If you have a question about this Privacy Policy or Statement or our handling of your information, you can contact us:

By sending a post at:

REAL SKILLGAMES LLP
52E/3A/C1, Abubakarpur, Keshopur, Prayagraj – 211011,
Uttar Pradesh, INDIA

By sending an E-mail at:

E-mail Address:

Changes

We may change this privacy policy or statement time to time. In case of any material change that may affect your rights or our ways to use, process, disclose or transfer the information in a manner different from that stated at the time of collection, we will sent you a notification from reasonable option available with us and seek your consent on such changes. You have right to opt in or opt out on such changes. You may also review the previous versions of this privacy policy or statement from archive.

Annexure – A (Definitions)

Data Controller

Any person or organization that collects personal information of Data Subjects for the purpose of providing business services; Data Controller makes decisions with regard to particular personal information, including decisions regarding the purposes for which personal information are processed and the way in which the personal information are processed.

Data Processor

Organization which receives personal information from Data Controller for processing, as a part of services offered

Data Subject

An individual whose personal information is collected (could be the end customer, consumer or an employee)

Data Processing

Any activity that involves use of data; It includes obtaining, recording or holding the information or data or carrying out any operation or set of operations on the information or data, including –

a) Organization, adaptation or alteration of the information or data,
b) Retrieval, consultation or use of the information or data,
c) Disclosure of the information or data by transmission, dissemination or otherwise making available, or
d) Alignment, combination, blocking, erasure or destruction.

Disclosure

Unless otherwise specifically specified, includes transfer of personal information along with its literal meaning

Personal Information

Any data or information that relates to a natural person, which, either directly or indirectly, in combination with other data or information available or likely to be available with a Data Controller, is capable of identifying such person

Sensitive Personal Information

Such personal information that is considered as sensitive or high-risk data or information in any applicable privacy and data protection legislation, and includes, but not limited to, financial information, login credentials, medical records and history, physical, physiological and mental health condition, sexual orientation, biometric information, and any other information related to such information.

Third Party

Includes any individual or organization other than the data subject, the data controller or its employees or the data processor

Services

Includes all services rendered by REAL SKILLGAMES LLP irrespective of platform through which such services are being availed